Locks and Security News: your weekly locks and security industry newsletter
24th April 2024 Issue no. 702

Your industry news - first

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New business management tool will improve locksmith business processes

Secure Assure, the IT Business Services and Project Management specialist has launched a new product for businesses which aims to improve business efficiency.

The Business Management Tool is an efficient paperless tool that allows businesses to track and monitor a customer from enquiry, to quote, order, job scheduling and management, sign off and final invoice, all in one system.

The Business Management Tool is particularly suited to small and medium sized businesses, including those with personnel working out on site, as it allows comprehensive customer information to be recorded and tracked 'real-time' as well as providing a full quote to invoicing facility.

The main elements of the Business Management Tool are:

* A Customer Relationship Management (CRM) facility
* Production and tracking of quotes
* Production and tracking of orders
* Scheduling of jobs and assignment to engineers (if required)
* An electronic signatory facility, which enables engineers to capture a client's signature whilst on site, using a wide range of devices such as a laptop, ipad, iphone and other tablet devices
* Production and tracking of invoices and statements to ensure the management of cash flow

Sarah Rimmer, Director of Secure Assure says, "The Business Management Tool is an efficient and cost effective way of managing processes within the business. Because it is paperless, duplication and error can be avoided, and it's easy maintain, resilient and accessible via all the latest devices. It allows a business to understand and develop relationships with customers by providing real time information about the progress of each and every customer's order."

"For those businesses which employ engineers on site, it makes it so much easier to schedule and manage jobs and ensure that invoicing is accurate and efficient. And for businesses which don't have engineers on site, the CRM, stock control, order and invoice functionalities are very effective in improving efficiency."

Stapleton's Lock and Safe is a family run business based in Worksop and established in the locksmith and physical security industries for 48 years. Stapleton's has recently introduced the Business Management Tool to the business. As fully licensed Master Locksmith and member of the Master Locksmith Association, Stapleton's offers a quality and comprehensive 24 hour, 7 days a week service to both commercial and domestic customers. Their showroom has a comprehensive range of security products from all leading manufacturers together with state of the art computer controlled key cutting machines.

Rob Stapleton, Director says, "Up until very recently our systems were completely paper-based from stock control to job work to invoicing. To increase efficiency we decided to introduce a paperless system and Secure Assure's Business Management Tool meets all our needs. It allows us to cut down on paperwork and administration, reduce errors and generally improve our business processes and performance. We hope that in the longer term it will also improve our profitability."

The Business Management Tool is now available from Secure Assure. Full demonstrations of the product can be arranged. For more information please visit www.secureassure.co.uk, call 0800 910 1400 or email [email protected]

5th December 2012